Troubleshooting

Fix: Not Showing Any Deleted Files

An empty results list after a scan is one of the most common — and most misleading — things people run into. In the large majority of cases it means the wrong scan mode or the wrong drive was selected, not that the file is unrecoverable.

Q

Switch from quick scan to deep scan — quick scan only reads the file table, which a format or enough elapsed time can clear out completely.

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v1.55.0 · 5.4 MB · Windows & macOS

Quick scan vs. deep scan — why it matters here

Quick scan checks the file table, a directory Windows keeps of what's supposed to be on the drive. Once a file's file-table entry is cleared — which happens naturally over time, or immediately after a format — quick scan has nothing left to find, even though the file's actual data may still be sitting on the drive untouched.

Checklist before assuming the file is gone

Downloading & running RecuvaDownload

1. Install or extract it

Use the Windows or macOS button on this page. For the installer, run it with administrator rights; for the portable ZIP, extract it to a drive you're not scanning.

2. Scan, preview, restore

Pick the drive or device, run quick scan first, switch to deep scan if needed, then restore selected files to a different drive than the one you scanned.

FAQs

That points to the data being overwritten already, which happens once new files reuse that space. At that point, no recovery tool can bring the original data back.

Yes — SSDs with TRIM enabled proactively erase deleted data for performance reasons, often within seconds of deletion, which is a hardware-level behavior no software can work around.

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